Privacy Policy
Tacheny Exteriors Privacy Notice
Last Updated: May 1, 2026
Quick Summary (Plain English)
• We collect contact and project information you provide so we can serve you and communicate with you about your roofing, siding, windows, doors, gutters, stone, and other exterior projects.
• If you opt in, we will text you. You can text STOP anytime to stop. We will not share your phone number or text-messaging consent with anyone for marketing.
• We use cookies to make our website work and to improve it. You can control cookies in your browser or through our cookie banner.
• You have privacy rights — including to see, correct, or delete the information we have about you. Contact privacy@mytacheny.com.
• The full legal version is below. If anything is unclear, just ask us.
1. Introduction
Sam Tacheny Enterprises LLC and Tacheny Exteriors LLC, each doing business as Tacheny Exteriors (collectively, “Tacheny,” “Tacheny Exteriors,” “Company,” “we,” “us,” or “our”), respect your privacy and are committed to protecting it through this Privacy Policy.
This Privacy Policy describes how we collect, use, share, and protect information when you:
• visit our website at mytacheny.com or any subdomain (the “Website”);
• request, schedule, or receive our services in Minnesota, Wisconsin, or Arizona (the“Services”);
• communicate with us by phone, text message, email, web form, chat, or in person.
By using our Website or Services, you agree to this Privacy Policy. If you do not agree, please do not use the Website or Services.
This Privacy Policy does not apply to information collected by third parties that operate independently of us, including third-party financing companies, product manufacturers, or any website that may be linked from our Website.
2. Information We Collect
A. Information You Provide to Us
We collect the information you give us directly, including:
• First and last name
• Email address
• Mobile and other phone numbers
• Service address (street, city, state, ZIP)
• Mailing address (if different)
• Project details (roof type, age and condition of home, scope of work, photos you submit)
• Communication preferences
• Information you provide when you respond to surveys, leave reviews, apply for financing through our partners, or submit a job application
We collect mobile phone numbers through web forms, online chat, calendar booking tools, in- person consultations, and direct request. If you opt in, we use your mobile number to send appointment confirmations, service updates, follow-ups, and (with your separate marketing consent) promotional offers. See Section 3.
B. Information Collected Automatically
When you use our Website, we automatically collect:
• Internet Protocol (IP) address and approximate geographic location
• Browser type and version, operating system, and device identifiers
• Pages visited, time spent on pages, click paths, and referring/exit pages
• Date and time of your visit, error logs, and clickstream data
• Mouse movements, keystrokes, navigation pathways, and other interactions, where session-replay or analytics tools are deployed
We collect this information through cookies, pixel tags, web beacons, log files, and similar tracking technologies. See Section 6.
C. Information from Third Parties
We may receive information about you from:
• Lead-generation platforms, advertising networks, and referral partners
• Customer relationship management (CRM), scheduling, and communications providers
• Public records, property data services, and demographic information providers
• Social media platforms when you interact with our pages or click our ads
3. SMS Messaging Communications (A2P 10DLC)
If you provide your mobile phone number and opt in, you consent to receive SMS text messages from Tacheny Exteriors Customer Communications, our SMS messaging program.
Types of Messages
• Transactional / informational: appointment confirmations and reminders, scheduling changes, on-the-way notifications, project updates, post-installation follow-ups, warranty and service reminders, and customer-care responses.
• Marketing / promotional (separate opt-in required): seasonal offers, promotions, new-service announcements, and customer-loyalty messages.
Message Frequency
Message frequency varies based on your project status and engagement, typically 1–10 messages per month.
Fees
Message and data rates may apply. Check with your wireless carrier.
Opt-Out
You may opt out at any time by replying STOP to any text message we send. After you reply STOP, we will send a single confirmation message and you will no longer receive SMS messages from the program you opted out of. You may also opt out by emailing privacy@mytacheny.com or calling 651-484-1466 (MN/WI) or 480-618-7141 (AZ).
We process opt-out requests promptly and in any event within ten (10) business days, in accordance with the Telephone Consumer Protection Act (TCPA) and Federal Communications Commission rules.
Help
Reply HELP to any text message for help, or contact us at privacy@mytacheny.com.
Rejoining
If you have opted out and would like to start receiving messages again, sign up through any of our forms or text START to the number that previously messaged you.
Consent
• Consenting to receive text messages is not required to purchase any goods or services from us or to do business with us.
• Opt-in occurs through web forms, web chat, calendar booking, written form, or direct verbal request, with separate consent for transactional and marketing messages.
• We retain consent records securely for at least four (4) years.
Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our Services (such as our CRM, SMS messaging provider, and customer-service vendors) is permitted solely to deliver the Services. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Use Your Information
We use the information we collect to:
• Provide, manage, and improve our Services
• Schedule appointments, dispatch crews, and send project updates
• Communicate with you by phone, text, email, and mail
• Process payments and prevent fraud
• Respond to questions, complaints, and warranty requests
• Deliver promotional and marketing communications, where you have consented
• Personalize your experience and improve our Website and Services
• Conduct internal analytics, research, and quality assurance
• Detect, prevent, and address security incidents and unlawful activity
• Comply with legal obligations and enforce our agreements
5. How We Share Your Information
We do not sell your personal information.
We share information only as described in this Section 5 and only as necessary to operate our business. Categories of recipients include:
• Service providers and subcontractors who support us, including CRM platforms (such as AccuLynx and GoHighLevel), SMS messaging providers, payment processors, scheduling tools, communications tools, analytics providers, and advertising platforms
• Trade partners and installation crews assigned to perform your project
• Manufacturers and product partners for warranty registration and technical support related to products installed at your property
• Financing partners if you apply for financing through our website (you will be subject to those partners’ separate terms and privacy practices)
• Professional advisors such as attorneys, auditors, and accountants, subject to obligations of confidentiality
• Government bodies and regulators when required by law, subpoena, or valid legal process; to protect our rights, property, or safety; or to prevent fraud or abuse
• A successor entity in the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business
Mobile information carve-out. All of the categories above exclude text messaging originator opt-in data and consent. We do not share text-messaging opt-in data with any third party other than aggregators and providers of our text-messaging services, and only for the purpose of delivering the messages you have consented to receive. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Operate the Website (essential cookies)
• Remember your preferences and settings (preference cookies)
• Measure and analyze how the Website is used (analytics cookies)
• Support marketing and advertising, including retargeting (marketing cookies)
We work with analytics and advertising providers including Google Analytics, Microsoft Clarity, Meta (Facebook) Pixel, and similar tools. You can manage cookies through our cookie consent banner, your browser settings, or by visiting industry opt-out pages such as the Network Advertising Initiative (networkadvertising.org) and the Digital Advertising Alliance (aboutads.info).
By continuing to use the Website without changing your cookie settings, you consent to our use of cookies as described in this Privacy Policy.
7. Marketing Communications and Promotional Offers
If you do not want to receive marketing emails or texts, you may opt out at any time:
• Email: click the unsubscribe link in any marketing email
• SMS: reply STOP to any text message
• All channels: contact us at privacy@mytacheny.com
Even after you opt out of marketing, we may still send you transactional or service-related communications (for example, appointment confirmations, warranty notices, or responses to your inquiries).
8. Your Privacy Rights
A. Rights Available to All U.S. Residents
Subject to applicable law and verification of your identity, you may:
• Request access to the personal information we hold about you
• Request that we correct inaccurate personal information
• Request that we delete your personal information
• Opt out of marketing communications
• Withdraw any consent you previously provided
To exercise any of these rights, contact us at privacy@mytacheny.com or by phone at 651-484- 1466 (MN/WI) or 480-618-7141 (AZ). We will respond within the time required by applicable law.
B. California Residents (CCPA / CPRA)
Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, California residents have additional rights, including the right to:
• Know the categories and specific pieces of personal information we collect, use, and share
• Request deletion or correction of personal information
• Opt out of the sale or sharing of personal information (we do not sell or share your personal information as those terms are defined under California law)
• Limit the use of sensitive personal information
• Receive equal service regardless of the privacy choices you make
Do Not Sell or Share My Personal Information. We do not sell your personal information. To submit a request related to your CCPA/CPRA rights, email privacy@mytacheny.com or call 651-484-1466.
C. California “Shine the Light” Notice
California Civil Code §1798.83 permits California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes. To make a request, contact privacy@mytacheny.com.
D. Authorized Agents
You may designate an authorized agent to make a privacy-rights request on your behalf. We may require the agent to provide proof of authorization and may verify your identity directly.
9. Data Retention
We retain personal information only as long as necessary to provide our Services, maintain accurate business records, comply with legal obligations (including TCPA recordkeeping for at least four years), resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or de-identify it.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. No system is completely secure, however, and we cannot guarantee that information transmitted over the internet will be free from unauthorized access.
11. Children’s Privacy
Our Website and Services are not directed to individuals under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child under 18 has provided us with personal information, please contact privacy@mytacheny.com and we will take steps to delete the information.
12. Third-Party Links
Our Website may contain links to third-party websites, including financing partners, manufacturer pages, social media, and online review platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.
13. Accessibility
We are committed to digital accessibility and continually work to align our Website with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. If you experience any difficulty accessing this Privacy Policy or any portion of our Website, contact privacy@mytacheny.com or call 651-484-1466.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Last Updated” date above. Material changes will be highlighted on the Website prior to taking effect. Your continued use of the Website or Services after the posting of changes constitutes your acceptance of those changes. Please review this Privacy Policy periodically.
15. Contact Information
Questions, concerns, complaints, requests related to your personal information, or requests for accommodation may be submitted to:
Tacheny Exteriors — Minnesota / Wisconsin
5201 Gershwin Ave N, Oakdale, MN 55128
Phone: 651-484-1466 | Email: privacy@mytacheny.com
Tacheny Exteriors — Arizona
325 S 48th St, Suite 106, Tempe, AZ 85281
Phone: 480-618-7141 | Email: privacy@mytacheny.com
Licenses: AZ ROC329214 | MN BC642547 | WI DC-101200025